Handle properly the bad customer experiences before they go public. Turn your reviews into more business.
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Handle properly the bad customer experiences before they go public. Turn your reviews into more business.
If you are in business, then I know you’ve already gotten a taste of the power of review sites and what a single customer review can do for (or to) your business. Unfortunately, negative reviews are more likely to go viral through “digital word of mouth”.
I setup a multi-channel acquisition process through email and print and create a page to help you get those great reviews from happy customers to Google, Facebook and the industry-specific sites that matter to you.
I’ll share your latest and greatest positive reviews through several different channels. Stream the compelling reviews to your website, through sales channels and on your social media to drive visibility!
I'll make sure to divert your bad reviews before going public, putting control back in your hands. I work with you to craft responses that let your customer service shine and minimize damage from unhappy customers.
First, we get customers to a page that looks like this and ask them a simple question:
Did you have a good experience or a bad experience?
If they had a good experience, they’ll be sent to the next page. On this page, they’ll see different websites where they can leave reviews. In this case, I purposefully made Google bigger because we want more people to leave reviews on there for this particular client.
Once they click on a website, they get step-by-step instructions as well as a link that takes them to the page where they can leave the review.
If that’s the case, they then get sent to this next page, where they can leave their contact information and a message.
As much as possible, we want to handle bad reviews offline, so they don’t have a negative impact on your reputation. That’s how it works on the frontend for your customers.
This results not only in a loss of revenue but also a loss of your advertising budget because…
If your review ratings are poor, your advertising dollars might be actually sending business to your competitors.
Which means, online reviews now hold as much sway as personal referrals.
A Bad Customer Review On A High-Profile Or Niche Review Site Can Make A Real Shock On Your Business. A Fresh, Wonderful One Can Give You The Social Proof Your Business Needs To Take It To The Next Level.
Positive customer reviews may be the single most effective marketing you can do for your business. But how do you do it?
We provide services that get your customers spreading the good word about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, guides them through the online review process, and gives you a chance to reach dissatisfied customers before they write a negative review.
Get Your FREE reputation report and discover how your business compares against your competitors on local review sites.